The City of Carlsbad has launched a new app called Carlsbad @Your Service, which lets people use their phones, tablets and computers to report things that need repair or attention around town, like potholes, sidewalk cracks, traffic light outages and graffiti.
The city’s Public Works Department has been quietly testing the app over the past few months with city volunteers and other groups. According to Project Manager Tye Gillespie, the response has been very positive.
“People like that it’s easy not just to report something, but to find out the status,” said Gillespie. “On the city side of things, the app lets us gather and analyze data very efficiently so we can track trends, response times and other metrics.”
The app lets people submit service requests anonymously or create a free account to track progress and see what other people have reported. Gillespie said that people who would rather just call or email city staff without using the app can still do that. There is a list of department contact information on the city website.
“Carlsbad has always prided itself on providing excellent customer service in a very personal and caring way,” said Gillespie. “People should think of the app of an extension of this service commitment for those who find it more convenient to submit requests digitally.”
Gillespie said people should not use the app to report emergencies, like a water main break. Urgent needs should be reported to the city by phone, at 760-931-2197. For immediate threats to life or property, call 9-1-1.