The City of Carlsbad is upgrading its utility billing website to provide a new, improved and secure way for Carlsbad Municipal Water District customers to pay their utility bills online. When the upgraded system launches in March, all Carlsbad Municipal Water District customers who currently receive their bills electronically and/or pay their bills online will need to register for a new account.
The new and improved website will provide improved functionality through a user-friendly online portal for easily viewing and paying bills as well as the convenience of multiple secure payment options.
New Online Payment Features
View and pay your bill online anytime with credit/debit card or e-check
Set up automatic monthly payments that securely link a credit card to your account
Mobile friendly online payment system
One-time online payment option without registration
Securely store payment information for a faster payment experience
Go Paperless to protect the environment
Receive notifications and payment confirmations via email
Check your balance or make a payment 24/7
Customers will continue to have the option to pay bills by phone, mail in payments or drop off payments in person at City Hall. A new secure automated hotline phone number will also be available that customers can call at any time of day to pay their bill via credit card.
More information and details on registering for the new online bill pay system will be available on launch day, in March.
*Users of recycled water are charged at a discounted rate of $3.79 per unit
A setup fee of $40 will be assessed on the first bill.
Monthly delivery charge is based on meter size.
This charge is assessed even if no water is used.
Payments can be made:
Online, acceptable methods of payment include Visa or Mastercard.
Drop boxes located in City Hall parking lot on Pio Pico Drive and outside the City of Carlsbad Faraday building (1635 Faraday Ave.). Payments deposited in these drop boxes will NOT be credited to an account until the following business day.
Over the phone by calling 760-602-2420.
The city reserves the right to refuse payment of utility charges in coins.
Postdated checks will not be accepted.
Past due bills scheduled for shut off must be paid in cash, money order, or credit card in person at the Faraday building, or by credit card with utility billing customer service by calling 760-602-2420.
Automatic Payment Service
The city offers an automatic payment option. This service automatically pays the bill from a checking account. To sign up for this free service, just complete the application and mail to:
City of Carlsbad
P.O. Box 9009
Carlsbad, CA 92018-9009
When going on vacation or out of town for an extended period of time, please arrange to pay the bill in advance to avoid late charges and potential service termination. Arrangements may be made by calling the Finance Department at 760-602-2420.
The City of Carlsbad bills water and sewer customers on a monthly basis.
The City of Carlsbad provides recycling and trash solid waste services to its residents and businesses as outlined in Chapter 6.08 of the Carlsbad Municipal Code. These services are provided through a franchise agreement with Waste Management. The agreement was approved by the City Council in February 2012. This agreement established residential, commercial and multi-family rates for various recycling and trash services, effective July 1, 2012.
Waste Management provides and maintains the recycling, trash, and green waste carts and bins and provides the following services:
The residential solid waste services include the weekly collection of trash, recyclables and green waste.
The commercial solid waste services include collection of trash, recyclables and green waste as frequently as scheduled by the customer, but not less than once per week.
Waste Management guarantees that throughout the term of the contract that the the contractor's net rate for Single-Family residential Cart Collection Services (for a 64 or 96 gallon cart) and the contractor's net rate for Multi-Family and Commercial Bin Collection Service (for a three-yard bin picked up once per week) will be in the lowest third of net rates being charged for similar services in all cities in San Diego County using a franchised collection system.